FAQs
New Patient Information
Are you currently accepting new patients?
Yes! We are currently welcoming new patients to our practice. Initial new patient appointments are scheduled for 1.5 hours to allow for a thorough evaluation of your oral health. Please note that the latest available time for a new patient appointment is 3:00 PM.
What should I expect on my first visit?
- Arrival: We ask that you arrive 10-15 minutes early to complete intake forms and verify insurance if not done beforehand.
- Digital Imaging: Our dental hygienist will take full mouth X-rays.
- Hygiene Care: A registered dental hygienist will perform a cleaning, polish, and provide tailored home care instruction.
- Consultation: Dr. Daniel Seay will join you for a comprehensive exam and a face-to-face consultation to discuss your treatment options.
- Next Steps: Our front office team will assist with scheduling follow-ups or your next preventive visit.
Insurance & Financing
Which insurance providers are you in-network with?
We are currently in-network with the following PPO plans:
- Aetna
- Blue Cross Blue Shield
- Cigna Dental (Total Cigna DPPO)
- Delta Dental
- Guardian
- Humana Medicare Advantage
- MetLife Dental
- United Healthcare
We DO NOT accept TennCare, DHMO or HMO policies.
If your provider is not listed, please call our office at (615) 834-6363 to verify your specific coverage.
Office Policies & Security
How will the office communicate with me?
To protect your security, we use modern, encrypted communication tools. You will receive texts or emails for:
- Appointment reminders (reply 'C' to confirm)
- Links to essential pre-appointment paperwork
- Notifications regarding the cancellation list or scheduling needs
What is your cancellation policy?
We request advanced notice for all cancellations. Please be aware that appointments missed without prior notification may be subject to a missed appointment fee.
Why do I need to update my paperwork annually?
To maintain current and accurate records, we require annual updates to your patient and insurance information, medical/dental history, and HIPAA notices. A signed HIPAA policy is required for all patients prior to receiving treatment.